Refund policy

Last updated: 03.11.2025

1. Procedure for Receiving a Package from the Courier

Before accepting the shipment, please carefully inspect the condition of the packaging. If you notice any damage to the packaging or suspect that the products inside may be damaged, do not accept the shipment. In such a case, please ask the courier to prepare a damage report (this is the courier’s obligation). Then, please send a photo or scan of the report to our company via email at info@lashcrash.com.

After we receive your report and confirmation from the courier company, we will initiate the complaint procedure. Please note that the damage report is the only basis for accepting a complaint regarding shipment damage. Complaints must be submitted within 7 days from the date of receiving the package, and the report must reach us within a maximum of 4 days from the delivery date. After this period, complaints will not be considered.

In the case of delivery to a parcel locker (InPost or similar), please check the package carefully on-site — at the locker. If any damage is found, please take photos of the package and send them to info@lashcrash.com.

2. Right of Return

The Buyer has the right to return products within 14 days from the date of receiving the package, without providing a reason. Returns are only accepted for products that are unused, unopened, and in their original, unchanged condition and packaging. For health protection and hygiene reasons, we cannot accept returns of products whose packaging has been opened after delivery. Please ensure the product is securely packed so that it reaches the indicated address undamaged.

Refunds will be made via transfer to the account from which the order was paid, or to another account specified by the Customer. The cost of return shipping is borne by the Customer. The online store does not accept cash-on-delivery (COD) return shipments.

3. Product Warranty

Lash Crash provides a warranty for its products for the following periods:

• 12 months for individual customers,
• 6 months for business customers.

The complaint review period is 14 days. If no response is provided within this time, the complaint will be considered valid. All complaints should be submitted in writing to info@lashcrash.com.

Thank you for choosing Lash Crash products. We are committed to meeting your expectations regarding returns and complaints. Our team is at your disposal and ready to provide all necessary information and support throughout the complaint and return process.